a year in projected savings, from an automation roadmap for Uber's Global Field Operations
8.5×
conversion rate as founding PM at Aastey, lifting monthly revenue 55%
35%
less manual QA review, with an AI quality platform built at Uber
20→65%
of the team actively using AI, through a three-tier adoption program
Humble.Kaizen.
Engineer, founding PM, MBA, program lead, AI builder, Batman. Okay, maybe not the last one. The hats change, the habit doesn't: find the messy problem, get the right people around it, and ship what works. Then make it better every day. Call it ambition. I call it being a goal digger.
Gut, then data.
My instinct is good. I still check it against the numbers before I decide.
Calm under fire.
When things break, someone has to stay steady. I'm usually that person.
Team wins first.
I love to win. Helping the team win feels better.
Customer first.
Every program and product decision starts with who it's for.
Kaizen.
Small improvements, every single day.
Goal digger.
Ambitious about outcomes, and not shy about it.
Selected work
Programs and products I led, and what each one changed. Click any project for the full story.
Founding PM, twice
Two startups, built from zero. One made it to Shark Tank India.
Founding Product Manager, Dubai. Aug 2022 to Oct 2024
As seen onShark Tank India
8.5×conversion rate after rebuilding the Shopify store, lifting monthly revenue 55%
Customer lifecycle strategy churn −25%
SEO across every channel +40% organic traffic
Ad spend cut through SEO ~$100K saved
Rebuilt the MIS 20% faster decisions
Pitched on Shark Tank India national PR lift
Founding Product Manager, Delhi. Sep 2020 to Jul 2022
+45%MRR, after rebuilding the mobile app on user research and product-led growth
Feedback loop and UX fixes ~72% retention
Internal tool for sales teams 176 hrs/month saved
Data-led ops changes 30% more efficient
AI lab
I build in public, so I can lead AI products from the inside, not just write the roadmap for them.
Agentic code reviewer Building
An AI agent that reads a pull request, understands the change, and leaves review comments like a careful senior engineer.
Engineer first, then founding PM, then business school, then programs at global scale.
Work
Uber
Vendor Management Specialist (Program Specialist IV), Merchant Global VM
Vendor programs on Uber's Merchant Global team.
Project Manager, PMO Strategy & Planning Sep 2025 to 2026
Led 5 transformation programs across Global Field Operations.
Sony, Dubai
Marketing Management Intern May to Jul 2025
Store revamp: 1.8x conversion. Regional launches across the Middle East and Africa.
PwC, Dubai
Deals Strategy Mentee Dec 2024 to Apr 2025
Evaluated 60+ startups for the deal pipeline.
Aastey, Dubai
Founding Product Manager Aug 2022 to Oct 2024
8.5x conversion. Featured on Shark Tank India.
Eazybe, Delhi
Founding Product Manager Sep 2020 to Jul 2022
MRR up 45%, retention to 72%.
Cognizant, Chennai
System Engineer Jul 2018 to Dec 2019
Pitched an automation that saved Discover Bank's ops team about 256 hours.
Education
Sydney Business School
MBA, University of Wollongong 2023 to 2025
GPA 3.92 / 4.
IIT Madras
Full Stack Engineering 2020
The MERN stack behind my side projects, and why I still read the code.
SRM University
BS Computer Science 2015 to 2019
CGPA 8.2 / 10. Co-founded SureLocal, a 24/7 medicine delivery startup: about 200 users, and the first startup in SRM's incubator to raise seed funding.
Chartered Institute of Marketing award, with KenwoodShark Tank India, with AasteyConnected Leadership onlineStrategic Communication onlinePublished on Medium
Got a hardproblem?
I'll bring the framework. You bring the chaos.
Building something, hiring, or just want to swap notes on AI and ops? I usually reply within a day.
An AI layer that reads every support conversation and routes each issue to the team that can fix it.
CompanyUber
RoleBuilt and led it, PMO Strategy & Planning
Scale~1.7M conversations a month
Built onNotebookLM, Gemini, Michelangelo
−35%manual QA review effort
100%of conversations checked, not a sample
4lanes of fixes: product, process, policy, coaching
The problem
QA teams could only review a small sample by hand, and CSAT scores hid real issues. Problems surfaced late, and to the wrong teams.
What I did
Built an AI layer that flags issues in four lanes and routes each one to the team that owns the fix. Recognised by leadership for ownership.
Uber's data rules ruled out OpenAI, so the platform runs on Google tools and Uber's in-house Michelangelo platform. That one constraint shaped the whole design. Internally, it was nicknamed Cringebot.
How it works
Click a lane to see what it does.
Product
Spots product bugs and gaps hiding in conversations and flags them to the owning team, so fixes happen upstream instead of one ticket at a time.
$13M Automation Roadmap
Plenty of manual work, no shared way to decide what to automate first. So I built one.
CompanyUber
ScopeGlobal Field Operations
PartnersGDX and cross-functional teams
OutputA ranked, fundable roadmap
$13M+a year in projected savings
Globalworkflows assessed market by market
1shared framework to rank every idea
The problem
Every market had manual workflows it wanted automated, and every team had its own favourite. Without a shared yardstick, the loudest request won instead of the most valuable one.
What I did
Assessed manual operational workflows across Global Field Operations, market by market.
Partnered with GDX and cross-functional teams to size each opportunity.
Built a global prioritisation framework that scores each one on impact and effort, so the roadmap is ranked and ready to fund.
How the framework sorts ideas
Every workflow lands in one box.
Automate firstHigh impact, low effort
Plan itHigh impact, high effort
Quick fixesLow impact, low effort
Park itLow impact, high effort
Less effortMore effort
AI adoption at scale
Access to AI tools is easy. Getting people to change how they work is the hard part.
CompanyUber
RoleLed the program
Tools5 rolled out
FormatTier 1 to 3 programs, All Hands
20%of the team using AI actively, before
65%after the program
3capability tiers, so people level up in stages
What I did
Rolled out Gemini, NotebookLM, ChatGPT, Lovable and Michelangelo, each matched to the work it suits best.
Built Tier 1 to Tier 3 capability programs, so nobody had to go from zero to expert in one jump.
Ran All Hands sessions with real use cases from the team, to keep momentum going.
The toolkit
Tap a tool to see where it fits.
Gemini
Everyday writing, summarising and analysis, inside the tools people already use.
Ops frameworks
Two quiet fixes that made Uber's field operations fairer, cheaper and easier to measure.
CompanyUber
ScopeGlobal Field Operations
TypePolicy and data design
Programs2
−18%appeasement cost variability
−25%cross-market reporting errors
1taxonomy for every market
Refunds & appeasements
Refunds and goodwill credits depended on each agent's judgement, so two similar customers could get very different outcomes. I replaced that with risk-based compensation tiers, so the response fits the situation and costs stay predictable.
One global taxonomy
Every market named the same teams differently, which made comparing, staffing and reporting painful. A single taxonomy across Global Field Operations cut reporting errors and gave leadership consistent analytics.
Sony store revamp
A full redesign of Sony's Middle East online store, from the first click to checkout.
CompanySony, Dubai
RoleMarketing Management Intern
Scope5 page types, desktop and mobile
ToolsFigma, Shopify
1.8×conversion rate
+26%average order value
+30%quarterly DTC sales from the campaigns I worked on
What I designed
Homepage: a cleaner hero, with categories and trending products up front.
Collection page: filters and a product grid that make browsing faster.
Product page: highlights, reviews and related products in one scroll.
Navigation: a simpler menu for desktop and mobile.
Cart and checkout: fewer steps between "I want this" and "paid".
Also at Sony
Launched Headphones, Reon and Alpha camera campaigns across the Middle East and Africa, adapting global campaigns with Post Malone, Jennifer Lopez and World Aquatics. Wrote the headphones launch strategy, built around a two-wave influencer plan. The campaigns drove 500K+ site visits.
India Labour RAG
India folded 29 labour laws into four codes covering roughly 500 million workers. I built a system that answers plain-English questions about them with cited passages, then measured how often it actually finds the right text.
Most RAG demos stop at "it answered my question." I wrote a 32-question answer key, scored every change against it, and kept a log of what worked and what didn't. Every number here reproduces from a clean clone on a fresh machine.
I also built a quality gate. It caught that the Code on Wages download was a cover document, not the code itself, and kept it out instead of letting bad data in silently.
The pipeline
Click each step.
1,104 chunks
Download the codes, strip boilerplate, split into 1,000-character passages with 150 characters of overlap.
Baseline vs shipped
Pick a measure.
Baseline: MiniLM, semantic only63.6%
Shipped: BGE, hybrid BM25, two rerankers78.1%
+14.5 points
The experiment log
The failures taught me as much as the wins.
MiniLM to BGE embeddingsMRR 0.531 → 0.616
Hybrid BM25 + semantic searchMedium 64% → 71%
Cross-encoder rerankingHard 33% → 50%
Two rerankers, rank-fusedRecall@4 75% → 81%
Audited the answer key by hand4 of 33 labels fixed
Section-aware chunking, 6 variantsWorse in all six
BGE-large instead of BGE-baseWorse
Query expansionHard 50% → 33%
Multi-query retrievalSame result, higher cost
A third rerankerFlat, MRR down
Bigger candidate pools (60, 80)No change
Where it still breaks
Being honest about the gap is part of the job.
"Can my boss fire me without any warning at all?"
What it found
Passages from the safety code about fire and flooding in mines. It matched the word, not the meaning.
What it should find
Industrial Relations Code, section 70: one month's written notice before retrenchment.